For health care providers, caring for clients who are suffering can be incredibly rewarding as well as emotionally draining and physically and intellectually demanding. The stress of working in an evolving practice environment with complex technologies, significant time pressures, and regulatory and organizational demands can take its toll on the wellbeing and resilience of health care providers that are so vital to optimal care of clients and career satisfaction. In our efforts to help clients build their physical and emotional health and resilience, we are charged with the examination of our own capacity personally and professionally to model that which we strive to build.
Our capacity to serve our clients and communities are impacted by our personal histories, organizational supports, and the societal context we work in. The toolkit attempts to center trauma and equity informed perspectives that add value in understanding where each individual starts on their path to compassion resilience; this lens also deepens our understanding of what supports can be offered to fuel the energy of a diverse staff that is stretched thin. Simply stated, compassion fatigue and resilience will impact you differently depending on your history, identity, and social position in your organization. The content of this toolkit has been strongly informed by research and best practices related to resilience, equity, positive psychology, compassion fatigue, organizational psychology, trauma, and mindfulness.
The extent to which our organizational culture and systems support these efforts needs to also be examined. An intentional focus on building providers’ resilience is both an individual and organizational responsibility and opportunity. In fact, there is a strong case for provider well-being, including compassion and resilience, being identified as a core value and pillar of health care organizations.
What is known as the “Triple Aim”— enhancing client care, improving population health outcomes, and lowering costs — is widely accepted as a compass to optimize the performance of health care systems. Yet the health care workforce reports widespread burnout and dissatisfaction. This has been associated with lower client care satisfaction, reduced health outcomes, and potentially increased costs. Therefore, it is imperative that a fourth pillar, provider well-being, be added to the current compass. Without promoting the well-being and resilience of health care providers, it becomes increasingly more difficult to make positive impacts in the other three pillars.¹
Resilience in the health care field is a relatively recent area of investigation which provides a way of understanding what enables health care providers to persist in the face of challenges and offers a complementary perspective to studies of stress, burnout and attrition. Resilience is the ability to recover and continue on in the face of adversity. Compassion is the combination of the consciousness of others’ distress and a desire to alleviate it, and is a basic quality needed to be able to meet clients’ needs. Compassion resilience, then, is “the ability to maintain our physical, emotional, and mental well-being while responding compassionately to people who are suffering.”²
Resilience enables health care providers to have longer, more satisfying careers, and has been shown to increase quality of care while reducing errors, burnout and attrition.3,4 This toolkit will explore the protective factors that build and maintain compassion resilience.
Here are some specific examples of what partnership with us can look like. Every plan is customized — this is just a starting point.
Classroom wellbeing auditClassroom teachers assess their current wellbeing supports, identify specific strengths and gaps, and actively engage with research-based strategies to create an action plan for supporting student wellbeing in the classroom. This audit is more than a checklist—it’s a mirror that reflects how your everyday choices shape the mental health and wellbeing of everyone in your classroom. By pausing to rate, reflect, and plan, you will:
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Specialized mental health skill-building workshopsThis goes beyond basic literacy to provide staff with practical skills and techniques for managing specific situations and promoting positive mental health within the school. Examples
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Adult SEL developmentJust as students benefit from developing social-emotional skills, so do adults. Adult SEL focuses on educators understanding their own emotions, managing impulses, setting goals, showing empathy, building healthy relationships, and making responsible decisions. Examples
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Integration of mental health into curriculumEmbedding mental health education within the regular curriculum normalizes these topics, reduces stigma, and equips all students with foundational knowledge and skills related to their emotional well-being. Rogers’ understanding of key mental health concepts can inform curriculum development. Examples
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Mental health literacy trainingThis partnership focuses on equipping school staff with a foundational understanding of mental health concepts, common disorders in children and adolescents, and the importance of early identification and intervention. Examples
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Trauma-Informed practicesTrauma-informed practice recognizes the widespread impact of trauma and understands potential paths for recovery. In a school setting, this means understanding that students (and staff) may have experienced trauma and that these experiences can affect behavior, relationships, and learning. Training helps staff recognize the signs of trauma, respond in a way that avoids re-traumatization, and create a safe and supportive environment. It also includes understanding secondary trauma or compassion fatigue that educators may experience when working with individuals who have experienced trauma. Examples
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Mindfulness and stress reduction workshops for staffMindfulness involves paying attention to the present moment without judgment. Stress reduction techniques are practical strategies designed to lower physiological and psychological responses to stress. Training in these areas equips educators with tools to manage the inherent demands and pressures of their job, cultivate a sense of calm, and increase their capacity to be present and responsive. Examples
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Building resilience (CLE)Resilience is the ability to adapt well in the face of adversity, trauma, tragedy, threats, or significant sources of stress. Training in resilience helps educators identify their strengths, develop positive coping mechanisms, cultivate optimism, and build strong support networks. Examples
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Enhancing school climate – for the staffSchool climate refers to the quality and character of school life. A positive school climate for staff is characterized by trust, respect, collegiality, collaboration, and a sense of belonging. Consultation focuses on identifying areas for improvement and implementing strategies to foster a more supportive and positive environment. Examples
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Needs assessment and strategic planning (CLE)A systematic process of gathering information about the current state of staff wellbeing within the school, identifying key stressors, and understanding the needs and preferences of the staff. This data then informs the development of a targeted and effective plan for implementing wellbeing initiatives. Examples
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Developing supportive policies and practicesExamining existing school policies, procedures, and unwritten norms to identify those that may contribute to staff stress or hinder wellbeing. Consulting on modifications or new policies that actively promote a healthy work environment. Examples
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Consultation on school mental health systemsThis involves leveraging Rogers’ understanding of best practices in mental health care to advise schools on the development and implementation of comprehensive systems that support student and staff well-being. Examples
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Integrating wellbeing into existing structuresEmbedding wellbeing initiatives within the school’s existing operational framework rather than treating them as separate, add-on programs. This ensures long-term sustainability and demonstrates that wellbeing is a priority. Examples
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Leadership coachingCoaching specifically designed for school administrators and team leaders. This focuses on developing their leadership skills related to supporting staff wellbeing, creating a positive team culture, and effectively managing workplace dynamics that can impact stress levels. Examples
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Individual wellbeing coachingA confidential and supportive partnership between a trained coach and an individual staff member. The coach helps the staff member identify their wellbeing goals, explore challenges, develop strategies, and build self-awareness and resilience. This is particularly helpful for staff experiencing high levels of stress, burnout, or those seeking to proactively enhance their wellbeing. Examples
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Instructional coaching with a wellbeing lensIntegrating conversations and support around wellbeing into existing instructional coaching cycles. This recognizes that teacher wellbeing is intertwined with their classroom practice and provides a holistic approach to support. Examples
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Peer coaching programsTraining selected staff members to serve as peer coaches for their colleagues. This leverages internal expertise and fosters a culture of mutual support within the school. Peer coaches can provide a confidential and relatable source of support, sharing strategies and offering encouragement. Examples
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